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All retail workers will know that there is far more to working in a shop than stacking shelves and scanning barcodes.
Being a retail assistant requires you to take on a multitude of roles from a diplomatic problem solver right through to a patient counsellor.
None of this, of course, is in your minimum wage contract – but there’s a reason that working in a shop is far more stressful than people realise.
Here are just some of the roles you are expected to take on aside from making sales and keeping that shopfloor in order.
And you never seem to get recognition for them…
1. A mind-reader
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